Ringsapphire strives to deliver fast all over the world to inspire and motivate you to your active lifestyle!
Usually, we ship within 24 hours after the customer purchases.
We offer free shipping on all consumer and professional orders of $25* or more! Your order will be delivered to the address entered when placing your order on the site. Make sure you enter the correct address. If you have entered an incorrect address, please contact us.
Why is my tracking number not updating online?
Since we are working with an overseas fulfillment center, please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you; this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
How long does shipping take?
We source our inventory from several jewelry designers within the US, Europe, and Asia. To keep our list affordable, fresh, and up to date with the latest styles, we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. Rest assured, any shipping delays will be communicated.
Lost Stolen or Undelivered Packages
PLEASE NOTE that we are NOT responsible for lost, stolen, or undelivered packages. ALL LOST, STOLEN, OR RETURNED packages are the responsibility of the buyer. Please contact your local carrier directly with any questions or concerns in the rare event of a mail carrier failure.
Orders with incorrect address information
Once your order has been submitted, it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the purchaser’s cost. Quick! Take a glance or two and double-check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
Where do your products ship from?
We source our inventory from several locations within the US, Europe, and Asia. To keep our list affordable, fresh, and up to date with the latest styles, we have a centralized fulfillment center in Asia that all of our products ship from.
What countries do you ship to?
Ringsapphire ships to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand!
Will there be duties/taxes on my package?
Due to the small stated value amounts entered by our fulfillment center, our customers often receive duty/extra charges upon import. With that said, every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event, a charge occurs; customers are 100% responsible for all taxes, duties, or tariffs if applied by your local customs. Note that the taxes, duties, or surcharges are not part of the shipping charges. It is not charged by your post office nor us. It is set by your countries customs department. For the exact costs of these fees, you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
Sometimes an item is so popular it gets snagged up before we know it! Don’t worry, and we promise to get it to you as soon as possible! We see the anticipation of your new items arriving is exciting, and we so much appreciate your patients!
If the item is back-ordered longer than two weeks, a refund can be issued upon request to [email protected]